Dice BD FAQ — Answers to All Your Questions

Minimum age to register on Dice BD 18 years. A national ID or passport may be required for age verification. Accounts belonging to minors will be terminated.

No. Each individual is only allowed one account No. If multiple accounts are found under the same individual, all accounts may be closed and balances may be forfeited.

KYC (Know Your Customer) is the identity verification process. You'll need to submit a photo of your national ID or passport along with a selfie. Completing KYC increases your withdrawal limit and speeds up transactions.

Your email address and mobile number can be changed from Account Settings. To update your name or date of birth, you'll need to submit supporting documents to our support team. Keeping your details accurate is essential for withdrawals.

Dice BD supports the following payment methods:

• Mobile Banking: Mobile Pay, Nagad, Rocket
• Bank Transfer: All major Bangladeshi banks
• Crypto: USDT (TRC20)

All transactions are fully secure across every payment method.

Minimum deposit: ৳500. Minimum withdrawal: ৳500. Accounts with completed KYC verification have significantly higher daily withdrawal limits.

Mobile Banking (Mobile Pay/Nagad): usually 5–30 minutes. Bank transfer: 2–24 hours. Occasional delays may occur due to KYC verification or security checks.

Dice BD does not charge any transaction fees. However, your payment provider (e.g., Mobile Pay) may apply their own charges. These are deducted separately and are not related to Dice BD.

First, wait 30 minutes — most cases resolve automatically. If the issue persists, take a screenshot of the transaction and support@dice-bd.comEmail us or reach out via live chat.

Registration After registering, a 100% bonus is automatically applied to your first deposit. If you have a promo code, apply it at the time of registration. Make sure to read the wagering requirements before using your bonus.

A wagering requirement means you must place bets totalling a certain amount before you can withdraw a bonus. For example, a ৳1000 bonus with a 5x wagering requirement means you need to bet ৳5000. Conditions vary by bonus — Promotions Page View.

If wagering is not completed within the specified period, the bonus will be automatically cancelled. Your deposited funds will not be affected. Bonus validity is generally 7–30 days.

You'll receive a cashback of a fixed percentage (typically 5–15%) on your net losses over a given period. Cashback is usually credited to your account on Mondays and can be withdrawn directly.

At Dice BD, you can bet on 30+ sports including cricket, football, tennis, badminton, basketball, and volleyball. You can also participate in Live Casino, virtual sports, and lottery.

Minimum bet for Sports Betting ৳20. In Live Casino, the minimum varies by table — typically starting from ৳50. Maximum bet limits are determined by your account level.

Pre-match bets can be cancelled or modified under certain conditions before the match starts. If the "Cash Out" feature is available, live bets can also be partially or fully closed. Note that this option may not be available on all bets.

If a match is cancelled or abandoned, the full stake for that bet will be refunded. The only exception is bets with specific conditions, where a partial result may be used to settle the wager.

Yes. Dice BD uses 256-bit SSL encryption. All transactions are encrypted and secure. We are licensed and comply with international security standards.

On the login page Click the "Forgot password?" link. A reset link will be sent to your registered email. You can also log in using an OTP.

After logging in, go to Profile Settings → Security → Two-Factor Authentication and enable it. You can use your mobile number or the Google Authenticator app. With 2FA enabled, unauthorised access to your account becomes virtually impossible.

Yes. All your personal data is stored on encrypted servers. We never sell your information to third parties. To learn more, Privacy Policy Read.

VIP members enjoy: higher withdrawal limits, a dedicated account manager, exclusive bonuses, faster payouts, and invitations to special events. For more details, VIP Page View.

Points are automatically earned with every bet you place. Earning rates differ between Sports Betting and casino games. Once you accumulate enough points, you advance to the next VIP tier.

Yes. Points are reviewed every three months. If there isn't enough betting activity during that period, your tier may be downgraded. Staying regularly active keeps your tier intact.

Yes. The Dice BD website is fully mobile-responsive. All features are accessible via browser on both Android and iOS devices. You can also add a shortcut to your home screen for quick access.

Account Settings includes daily/weekly/monthly deposit limits, betting limits, and a self-exclusion option. For more details, Responsible Gaming View page.

24/7 live chat is the fastest option. You can also reach us by email (support@dice-bd.com) to reach us. We typically respond within 2 minutes.

To close your account, email our support team. Make sure to withdraw your balance before closing. You may also want to consider the temporary self-exclusion option instead of permanent closure.